Refund and Returns Policy
Effective Date: November 17, 2024
We strive to provide our customers with products they’ll love. However, if you’re not completely satisfied, this policy explains our process for returns and refunds.
1. Conditions for Returns and Refunds
- Return Eligibility: To qualify for a return, products must be unused, in original packaging, and include all tags or labels. Requests for returns must be made within 14 days of receiving the product.
- Exceptions: Personalized, perishable, and final sale items are non-returnable unless faulty or damaged on delivery.
- Return Window: The return period starts from the date you receive the product and lasts for 14 days. After this period, returns may not be accepted.
2. Return Process
- Step 1: Contact our support team via email or phone within the 14-day window. Please include your order number, reason for return, and any supporting photos if applicable.
- Step 2: Once approved, we will provide you with return instructions. You are responsible for shipping costs, except in cases of product defects or delivery errors.
- Step 3: Ship the product back in its original packaging to the provided address. Upon receiving and verifying the return, we will process the refund or exchange.
3. Refunds and Processing
- Refund Processing: Refunds are issued via the original payment method used during purchase. Processing times can vary depending on your payment provider, typically within 5-7 business days after we receive the return.
- Partial Refunds: If items are returned damaged, incomplete, or not in original condition, a partial refund may be issued.
- Shipping Costs: We do not refund shipping fees unless the return is due to a fault on our end.
Contact Information:
- Street: 903 Fairlawn Ave, Libertyville, Illinois
- Phone Number: (847) 367-5877
- Email: info@gemluxr.com
- Website: gemluxr.com