Sales Policy
Effective Date: November 17, 2024
Our Sales Policy governs all purchases made through Gemluxr’s online store, detailing terms, payment options, and shipping information to provide a transparent shopping experience.
1. Order Confirmation and Pricing
- Order Confirmation: Orders are considered final once a confirmation email is sent to you. We reserve the right to cancel orders due to errors, suspected fraud, or product availability issues.
- Price Adjustments: All prices listed on our website are in USD and may be updated without notice. Discounts or promotional prices apply only during specified periods.
- Sales Tax: Sales tax is calculated at checkout based on your location. Import duties for international orders are the buyer’s responsibility.
2. Accepted Payment Methods
- Payment Types: We accept credit and debit cards, bank transfers, and cash on delivery (where available).
- Secure Transactions: Payments are processed through secure channels to ensure the protection of your financial information. We employ SSL encryption and do not store sensitive payment data.
- Payment Issues: In the event of declined payments, our support team will contact you to complete the transaction. Orders with unresolved payments may be canceled.
3. Shipping and Delivery
- Domestic Shipping: Orders within the U.S. generally arrive within 3-5 business days. Tracking information will be provided once your order ships.
- International Shipping: We offer international shipping with an estimated delivery time of 7-14 business days. Customs and import fees are the responsibility of the customer.
- Shipping Fees: Shipping fees are calculated at checkout and vary based on destination. Expedited shipping options may be available at additional cost.
Contact Information:
- Street: 903 Fairlawn Ave, Libertyville, Illinois
- Phone Number: (847) 367-5877
- Email: info@gemluxr.com
- Website: gemluxr.com